Freight Terms

At Mocad, we want to make sure our level of service extends all the way to your home - with our excellent delivery service.

  • Delivery Transit Time is within 48 Hours from Dispatch Date

  • Delivery is restricted to mainland UK addresses only

  • We do not deliver to Northern Ireland or the Channel Islands. Any deliver made by Courier will require a person’s signature and delivery is Monday to Friday from 9am to 5pm.

  • If a Delivery by Courier is unsuccessful in reaching the recipients address, then the Courier will leave a Business Card at the Recipients address to try to re-arrange another delivery time. A second delivery attempt will be made by the Courier before the recipient will be charged for additional re-delivery charges

  • Any deliver made by Royal Mail that is unsuccessful in reaching the recipients address will be left at their local Post Office. Royal Mail will leave a Business Card to state that they have a package for collection at their Post Office

Order Acceptance An order is not accepted until your credit/charge/debit card is processed. The card will not be processed until we have verified that your order can be fulfilled from stock. Any e-mail, on-screen receipt or other acknowledgement of your order is merely to report that your request has been received and does not in any way denote acceptance of your order regardless of any wording on the e-mail or the receipt. Mocad Limited reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order. Without prejudice to the statutory rights afforded to consumers under English law, Mocad Limited accepts no liability for any failure to ship products where this results from its inability to do so or its decision on reasonable grounds not to do so, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases, Mocad Limited will not process any payment.

WARRANTY INFORMATION

Warranty Conditions for Mocad 3 and Mocad Spare Parts The Mocad 3, charger and battery are covered by a 12 month warranty, covering manufacturing defects. The warranty period lasts for 12 months from the date of purchase.

Service If you encounter a problem with the trolley within the first 12 months, please call us direct on 0208 515 8181. Our priority is to get you back on the golf course as quickly as possible, so first of all we will try to rectify the problem over the phone - often it's a simple connection that has come loose, so you will be able to fix it very quickly yourself. If we diagnose that you need to be sent a spare part, we will send it to you by Royal Mail with easy to follow instructions.

The warranty covers manufacturing defects that may occur during normal use. Any breakages caused by accidental damage, commercial use or undue care are not covered.

Pre - Owned Mocad Electric Trolleys Please note that Pre Owned Mocad Electric Golf Trolley including Battery and Charger come with a 6 month Warranty from original Date of Purchase.

Mocad and JBoss Accessories, JBoss Golf Sets, JBoss Bags, JBoss Push Trolleys Please note that all of the above come with 90 Days warranty from original Date of Purchase.

Privacy Policy At Mocad we are committed to protecting your privacy. We use the information we collect about you to process orders.

What information do we collect? How do we use it? When you order, we need to know your name, e-mail address, delivery address, credit or debit card number, issue and expiry date. This allows us to process and fulfill your order and to notify you of receiving your order. We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.

How does Mocad protect customer information? When you place orders, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorized access.

Will Mocad disclose the information it collects to outside parties? Mocad does not sell trade or rent your personal information to others.

In Summary We are committed to protecting your privacy. We use the information we collect on the site to make shopping at mocad.co.uk possible and to enhance your overall shopping experience. We do not sell trade or rent your personal information to others

Your ConsentBy using our Web site, you consent to the collection and use of this information by Mocad Ltd. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.